Popular Questions
Can I return my order if I’m in the UK?
Yes, we offer a simple and hassle-free return process.
You can return any non-personalised item within 28 days of receiving it for a refund, as long as it is in original condition, unused, and with all tags and packaging included.
If you're in the UK and need a different size, you may request an exchange (based on available stock).
Please note that personalised items and second-hand items may have specific conditions, as described in our Returns Policy.
Can I return an item that is faulty?
Absolutely. If you have received a faulty product, we sincerely apologise for the inconvenience.
Please contact our Customer Service team as soon as possible:
📩 support@fanaticsforjerseys.com
Include:
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Your order number
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A clear description of the fault
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Photos or a short video showing the issue
Our team will evaluate your case and provide the best solution, which may include replacement or refund according to our warranty guidelines.
Where is my order?
For the most accurate and updated information about your shipment, please check your:
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Fanatics For Jerseys online account, or
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Dispatch confirmation email
Tracking numbers may take up to 24 hours to become active.
During peak periods, your order may be shipped in separate parcels depending on warehouse availability.
We are working hard to dispatch your order as quickly as possible.
I’m not in the UK — how do I return my order?
If you're returning an order from outside the UK, follow these steps:
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Log in to your Fanatics For Jerseys account
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Go to “My Account” → “Order History”
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Select the order you wish to return
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Click “Return Items” (available for 28 days after delivery)
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Follow the instructions provided in the returns portal
You may use any carrier you prefer and are responsible for return postage.
Important notes for international customers:
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Clearly label the parcel as “Returned Goods – No Duties Due”
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Attach all required customs documents
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For high-value returns (£250+), we strongly recommend using recorded/tracked shipping
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Pack the item securely and include a returns form or a short note explaining the reason for return
You will receive an email notification once your return is processed.
Why am I unable to use my promotion code?
Some promotions have restrictions. A discount code may not work if:
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The item is already heavily discounted
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The code has expired
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The code has been used before (most are single-use only)
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The items in your cart are not eligible for the promotion
If you believe your code should work, feel free to contact us at:
📩 support@fanaticsforjerseys.com
How do I know I ordered the right size?
Our products may follow different sizing standards depending on the brand (Nike, adidas, Puma, etc.).
Please check each product page for size guidance, charts and fit information.
If you need personalised advice, contact our team at:
📩 support@fanaticsforjerseys.com
We’re happy to help you choose the right size.
Why is my delivery charge higher than expected (EU Customers)?
Shipping costs depend on warehouse location and carrier surcharges.
If your order ships from a UK warehouse instead of an EU facility, carriers may apply additional cross-border fees, which may result in higher delivery charges.
We always aim to offer the most competitive rates available.
Second-Hand Product Notice
Some items on our website may be classified as second-hand or pre-owned.
These products are inspected, authenticated, and approved by our team before being sold.
Any item listed as second-hand will be clearly identified in its product description.
