Returns
Can I return an order placed before Christmas?
Yes. All orders placed after November 1st can be returned until January 31st of the following year, as long as the items are in unused condition, with original tags and packaging.
This extended return window applies only to non-personalised items.
How do I return my order if I am in the UK?
Returning your order is simple and can be completed through our website:
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Log in to your Fanatics For Jerseys account
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Go to “My Account” → “Order History”
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Select the order you want to return
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Click on “Return Items” (available for 28 days after delivery)
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Complete the steps in the return portal
You may choose any postal carrier and are responsible for return shipping costs.
Please ensure items are securely packaged and include your order number inside the parcel.
Have you received my returned item?
Once your return arrives at our facility, our team will process it within:
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7 working days (standard period)
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Up to 10–14 days during peak seasons
After processing, you will receive a confirmation email.
Important:
Keep your postal receipt or return tracking information.
It is required for:
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Proof of shipment
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Tracking delays
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Warranty claims
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Resolving lost-in-transit issues
If the carrier shows the parcel is delivered but you haven’t received a confirmation from us after a few days, contact our support team with:
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Your Order ID
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The tracking number
📩 support@fanaticsforjerseys.com
Can I return an item that is faulty?
Yes, of course.
We apologise for any inconvenience caused.
If you receive a faulty product, please email us at:
📩 support@fanaticsforjerseys.com
Include:
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Your order number
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A description of the issue
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Photos or a short video showing the fault
We will review your case and provide the appropriate solution (refund or replacement).
Can I return a personalised item?
Personalised items (custom name, custom number or special printing) cannot be returned unless the item is faulty or an error was made during the customisation process.
If you believe there is an issue, send an email to:
📩 support@fanaticsforjerseys.com
Include:
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Photos of the item
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A brief explanation of the problem
We will assist you promptly.
Can I exchange an item?
At this time, we do not offer direct product exchanges.
If you need a different item or size:
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Please return the item for a refund
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Place a new order with the desired size or product
This ensures you receive the replacement as quickly as possible.
I’m outside the UK — how do I return my order?
For international returns:
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Log in to your account
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Go to “Order History”
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Select your order
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Click “Return Items”
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Follow the portal instructions
You may return the item using any carrier you choose.
Return postage must be paid by the customer.
Important requirements:
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Mark the parcel as “Returned Goods – No Duties Due”
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Include all relevant customs forms
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Keep your tracking number
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For returns over £250 (or equivalent), we recommend tracked/recorded delivery
Once processed, you will receive an automatic email confirmation.
Why do I have to pay for international returns?
Return shipping services vary by country.
Where prepaid labels are not available, customers must pay for the return and choose their preferred carrier.
We recommend using:
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Recorded/tracked shipping
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Proper packaging
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Your return reference or order number inside the parcel
This ensures safe delivery and faster processing.
Second-Hand Product Notice
Some items offered by Fanatics For Jerseys may be classified as second-hand, pre-owned, or refurbished.
All second-hand items:
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Are clearly indicated in the product description
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Undergo inspection and authentication
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Are eligible for return if faulty, but not returnable for change of mind
Important Notes About Returns
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Items must be returned unused and in original condition
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Personalised items are non-returnable unless faulty
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Refunds are issued to the original payment method
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Shipping fees are non-refundable
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Returns attempted without tracking are the customer’s responsibility
